Fixing the price of investment metals

What does price fixing mean

Price fixing means the confirmation and final determination of the price of investment metals, which are directly subject to price changes on world commodity exchanges (prices of investment metals are governed by the current spot price and the price of the CZK/EUR currency pair).

When is price fixing used?

Price fixing is used for orders where the aggregate price of investment products exceeds CZK 150,000 and at the same time there is a sharp 1% upward or downward price change on the market. In other cases the fixation is also automatic.

Investment products with a total aggregate amount of up to CZK 150,000 in a single order and all other fixed-price products have the final price set automatically when the order is confirmed in the e-shop or in the shop.

For which products can I use price fixing?

Price fixing applies only to bullion and coins made of investment metals, i.e. products from the categories:

Fixing clocks

Prices of investment metals can be fixed during so-called fixing hours every working day between 9:00 and 17:00 (except public holidays in Western Europe).

Price fixing procedure

Price fixing is only possible after payment of the advance payment by transferring the amount to our account or after personal payment at the shop(detailed information on payment methods) always during fixing hours, in the following manner:

In person at brick-and-mortar stores inPrague,Brno,Ostrava,Liberec, Karlovy Vary andČeské Budějoviceor in Slovakiain Bratislava,Košice and Banská Bystrica.
By phone with our fixation department (we automatically call customers after the advance payment is made)

The customer determines at the time of fixing whether he/she wishes to fix the price immediately or postpone the fixing of the price. When postponing the fixing, the customer will continue to monitor the price of the ordered investment products himself and decide when to fix the price (it will still apply that the fixing can only be done during the fixing hours in person or by phone).

Advantages of deferred fixing

The customer determines when and at what current price the purchase will be made.
Flexibility in choosing a favourable price, price updates every 5 minutes.
In case of an unfavourable price, the customer can wait for a better price for a longer period of time.

Terms of fixation

Customers who have not paid, not taken over or cancelled an order in the past are not entitled to price fixing (see General Terms and Conditions, section 4.2.1).